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FAQ

Recently, we have received some questions about the product, and for the convenience of backers, we have compiled the answers here. Due to the high volume of private messages and comments, there may be delays in our responses. We apologize for any inconvenience caused and we will do our best to reply to everyone's inquiries.

Q: How long/high of a window can ComfyAir, including the extension panel, cover?

A: The length of ComfyAir with the extension panel is approximately 1 meter/3.28 feet, so ComfyAir and the extension panel can cover a window that is up to 1 meter long or high.

Q: How should I choose the installation method?

A: We will collect backers' shipping addresses and installation preferences after the project ends. You will need to select your desired installation method in the survey.

Q: I noticed that the orientation of the control panel in the video is not suitable for vertical installation. Will this change?

A: Yes, it will change. We will adjust the orientation of the control panel during the production of the final product to make it suitable for vertical installation.

Q: Do I need to remove the window screen?

A: If there is a window screen covering the back of ComfyAir, it can still function properly, but the cooling and heat exchange efficiency may be reduced. This is because the window screen can lower the heat dissipation efficiency at the back.

Q: How long is the power cord?

A: The power cord is 3.5 meters/11.5 feet long.

Q: I see some gaps between ComfyAir units. Will this affect the cooling efficiency?

A: We will provide sufficient foam tape to help you seal these gaps.

Q: What should I do to seal the remaining parts if my window is longer or higher than 1 meter?

A: The length of ComfyAir with the extension panel is approximately 1 meter. If your window length or height exceeds 1 meter, you will need to purchase additional extension panels to cover your window. We do not provide additional sealing panels as we cannot predict the length of each window.